FAQs

Do you make custom WOOD Magic Rings?

How are Secret Wood rings made?

Where are my products being shipped from?

We have locations in the USA, Europe and Asia (China and Philippines). We will ship from where the item will be in stock during the time of your order. It is our goal to have your package delivered to you as soon as possible so we always choose the location that will ship the fastest to you. Keep in mind that not all locations carry all products.

How long does shipping take?

The expected shipping time is posted on each product page. The average delivery time in the USA, parts of Canada, parts of Australia, parts of Europe, etc, is 7-30 business days, while it takes 12-50 business days to ship to other countries and hard to reach locations. However, kindly note that there are some factors that are beyond our control and can cause delay. Such factors include customs processing, local delivery services and bad weather. Please be certain that we will keep a watchful eye on your package and make sure that it gets delivered to you.

How long does "Add Express Processing" take?

Express Processing is generally 2-5 days faster than regular processing. The time is saved with processing and the manufacturing of the product. We can't control the times of the courier or of the customs department of your country.

How does "Insured Shipping" work?

Your package isn't insured in the conventional sense with us having to file a claim with your postal carrier and waiting weeks to hear back before the lost or damaged goods are reimbursed. It is insured by us, if your package is lost or damaged, we will re-send your item(s) at no charge to you. This does not cover theft after your postal carrier marks it as delivered. Please wait 10 days AFTER your estimated time frame and if there have been no tracking updates, then Contact Us

I only received part of my order, where is the rest?

Sometimes items are manufactured at different locations or take longer to create and ship from different locations or at different times. In this case we ship items as they are ready and they may arrive separately and at different times. You will receive tracking information for all of your different packages.

When will my order be shipped?

Many of our products are custom-made. This means that it will only begin production once you have placed your order and may take up to 10 days. In special cases, it may even take a little longer. However, the long wait will be worth it because you will get a special and unique item delivered to you! Once your package has been processed and shipped, we will send you an e-mail confirmation with a tracking ID. For deliveries to the US, you can use the tracking number at the USPS site. For other countries, please check your local courier's website.

Why isn't my Tracking Number Working?

The status "shipped" means that your order has been handed over from our warehouse/manufacturing site to the courier. From then on, they will be the ones to finish the business of delivering it to you. Although the item has been handed over, sometimes there is a delay before the tracking ID starts working. Don't be alarmed as this is common. Kindly allot 3-15 business days for the ID to work and recheck after that. You can also stay up to date by entering your tracking number at our Order Tracking page.

Can I request for a change in my order if I accidentally ordered the wrong color?

If you were in such a rush in placing an order that you accidentally picked the wrong color, don't fret! We understand your excitement over our products. You can use our contact form to request for a swap. To make it easier for us to implement the change, kindly indicate your order number or the e-mail address that you used. If you notice this problem more than 24 hours later it may be too late to change or cancel.

What is the quickest way to contact you?

The quickest way is through our contact form right here.